Support & Guardianship Hub — Parasyn

Insulating systems through active asset protection, proactive lifecycles, and rapid production remedies. Parasyn delivers dedicated 24/7 operational support for OT systems — this level of high-availability coverage is not offered by the software vendor or standard resellers.

Engineering Resilience for Critical Infrastructure

When Does the Sentinel Step In? These are the real-world scenarios of our customers — the moments when technical expertise and rapid response become critical to your operations:

• System Failure & Outages: When your plant process control system stops working during the night and you have tried everything but cannot get it restarted.
• Infrastructure Emergencies: When your telecommunication tower falls over during the night and your system is off the air, or your main power supply is underwater and your enterprise system is offline.
• Critical Transitions: When you need to update your technology to a new version and need to stage the migration to ensure all bases are covered before "going live".
• Strategic Roadblocks: When you are told your system is unsupported and need trusted advice on the best next step.
• Complex Integrations: When you want to run a project internally but need specific help with multi-vendor integration support you cannot get from a single vendor.
• Operational Fatigue: When your alarms are causing your operators to lose track of the real problems, or when you are simply stuck and need someone to brainstorm with.

The Sentinel Ecosystem: Select Your Path

OT Sentinel Priority Support

For clients with an active OT Sentinel or Managed Services Agreement. Our senior engineering team provides 24/7/365 coverage for Priority 1 and Priority 2 events to ensure maximum operational uptime.

• Emergency Response: 1-Hour Initial Response for P1 events.
• Restoration Goal: 4-Hour target for critical system outages.
• Exclusive Support Line: Call the 1300 number.

Canary Sentinel & Data Intelligence

Specialised guardianship for Canary Historian and high-performance data platforms. Ensure your enterprise data remains secure and accessible with our specialised Sentinel monitoring and reporting services.

Access Canary Sentinel Specialist Support →

New Support Requests & Managed Services

For ad-hoc technical assistance or to establish a new Sentinel Guardianship Agreement. If you require immediate technical assistance or are interested in moving toward a proactive managed service model, visit our Sentinel overview page.

Lodge a Request & Explore OT Sentinel Services →

Sentinel Scope: Total System Integrity

Our guardianship addresses the physical, electrical, and digital layers of your infrastructure:

• Control Systems: Expertise in Historians, SCADA and HMI platforms, PLCs, RTUs, DCS and Comms.
• Electrical & Field Hardware: Rectification of field device failures, electrical faults, and physical OT component issues.
• Cyber-Physical Security: Managed cybersecurity governance, including vulnerability mitigation.

View OT Managed Services Overview →

The Parasyn Professional Standard

Every service request is governed by our Systems Engineering Management Practice (SEMP) to ensure engineering excellence.

• Lead Technical Authority: Parasyn acts as the primary coordinator for all technical interfaces to maintain total system integrity.
• Qualified Personnel: Support is delivered by senior engineers who are properly qualified and fit for critical industrial environments.
• Safety & Assurance: We maintain a continuous focus on Reliability, Availability, Maintainability, and Safety (RAMS) throughout the support lifecycle.